FAQ for attendees
We compiled a list of questions from you about our virtual conferences. If you still have questions, please don't hesitate to contact us via e-mail firstname.lastname@example.org
⌚Which time zones are the sessions in?
Great question! All timings are shown in your local time. The only exception to this, are the dates and times we will send out reminders to you, which will be on CST time.
👕When will I get my shirt? Please know it takes 14 business days to receive your shirt.
🎫I registered for the Silver Limited Access, is it possible to upgrade for the Gold Premium Access?
Yes, we can do that for you, please send us an e-mail (email@example.com) so we can help you. Please note early bird prices have an end date.
🎫How many PD hours are earned with the all access training? This varies according the conference you are attending, many of our conferences do not include a PD certificate. Please check on the ticket description.
🎫When do I get the PD certificate? If the conference includes a PD certificate, your certificate will be e-mailed a week after the conference ends.
🎫Do you offer ticket refunds? Since digital sessions are not returnable, we do not offer refunds. We do offer 24/7 customer service and less than a 5 hour window to respond to any questions during the conference dates. We want to make sure you are able to resolve any issues you might encounter. You can help you via e-mail, direct message on Instagram and through text at (214) 519-9070
⌚If I can't make the sessions one day, will they still be available to watch? Yes, if you purchased the Silver Limited Access you have 24 hour replay access If you purchased the Gold Premium Packet you have 90 days to watch them all!
🌎Will the sessions focus on Texas TEKS only, or will it be beneficial for out of state teachers too? Our speakers are from all over the United States, so it's beneficial regardless of what state/country you're in.
💻Are all sessions live or pre-recorded? All sessions are pre-recorded but each session has a Live Chat where you will be able to interact with the speaker and ask questions about their presentation.
Even though you can add them to your schedule, only those that purchased the Gold Premium Packet will be able to participate.
🌎Is this for all teachers regardless of location?Yes, it is open to all as long as you have a reliable internet connection.
💻How long are the sessions?30-45 minutes each.
💻What if I have a question about a session? You can actually interact with the speaker while watching the session with our live Q&A feature, we also have a comment section!
💻How do I login to my account? Use the three dots at the top right corner to see your schedule, watch your sessions and see the ticket you purchased.